Refund policy
Return Eligibility
We want you to love your purchase! If you're not satisfied, you can return your order under these conditions:
Returns accepted within 7 days of delivery.
The product must be unused, unopened, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
- Opened or used perfume samples
- Customized or discounted products
- Gift cards
Refund Process
1. Request a Return: Contact us at aromas.mk.shop@gmail.com within 7 days of receiving your order.
2. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Inspection & Approval: Once we receive your return, we’ll inspect the item.
4. Refund Issued:
- Approved returns: Refunds are processed to the original payment method within 5-7 business days.
- Rejected returns: If the item is used or damaged, no refund will be issued.
Damaged or Wrong Items?
If you received a damaged or incorrect item, please email us at [your email] within 48 hours of delivery with:
Photos of the item & packaging
Your order number
We'll arrange a replacement or full refund at no extra cost.